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Phones ringing hot on Noosa's short-stay accommodation complaints hotline


Noisy outdoor entertainment areas are the top concern for Noosa residents calling a new short-stay accommodation complaints hotline, it has been revealed.

There are 3500 properties across Noosa being used for short-stay letting and/or home-hosted accommodation.

The 24/7 phone line was set up in February to deal with complaints about short stay accommodation in the region as part of a raft of measures introduced under Noosa’s new Short-Stay Local Law.

The hotline has received 100 calls to July 20 - with car parking problems and waste bin storage also flagged as common complaints.

Noosa Council has outsourced this service to Peak Services, which is owned by the Local Government Association of Queensland.

“Short-stay let properties are required to display an approval notice at the front of the property, including the 24/7 complaints hotline number and approval number,” a council spokesperson says.

“Complaints should be made directly to the complaints hotline - (07) 5329 6466, which will then notify the property's nominated contact person of the complaint.

The contact person has 30 minutes to respond once notified.

Under the laws, a code of conduct was introduced for guest behaviour and minimum safety standards for short-term-let properties to protect guests, while owners must also nominate a contact person to swiftly resolve complaints about noise and other issues.

The council deems the hotline a success although there have been some teething issues.

“There have been some initial issues with the hotline, which council has been working with Peak Services to address in order to improve the experience for residents calling the 24/7 hotline,” the council spokesperson says.

“The service’s success also depends on everyone operating short-stay letting or home-hosted accommodation lodging an application with Council and gaining approval under the Local Law.”