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IT Collapse Causes Hospital Staff To Go Back To Basics

Queensland's new electronic medical record system has collapsed, causing issues at hospitals on the Sunshine Coast and in Townsville. 

Staff were forced to switch to paper charts, causing patient wait times to blow out.

The issue was with the Integrated Electronic Medical Record (ieMR) system.

A Queensland Health spokesperson said "There was a planned vendor upgrade on Tuesday afternoon to the system and intermittent login issues were experienced when the patch was deployed". 

They said "The issue was resolved Tuesday afternoon".  

"Standard contingency plans were enacted and this ensured there was no impact on patient safety during this time.

"Queenslanders can trust that we have robust protocols in place to ensure our contingency and risk procedures work" the statement concluded.  

The ieMR rollout to Metro North and Darling Downs hospital and health services has been delayed until 2021.

By Michelle Price